Frequently Asked Questions
Everything you need to know about our handcrafted holiday treasures.
How are Christopher Radko ornaments produced?
Each ornament is meticulously handcrafted in Eastern Europe by skilled artisans using centuries-old glassblowing techniques. Every piece is hand-painted and finished with exquisite detail, making each one a unique work of art.
How should I clean and store my glass ornaments?
To preserve the delicate finish, we recommend cleaning your ornaments with a soft, dry cloth only. Avoid chemical cleaners or water. Store them in a cool, dry place inside their original Radko boxes or acid-free tissue paper to prevent tarnishing and breakage.
What is your shipping policy for fragile items?
We take extreme care in packaging your order. Each item is double-boxed or heavily padded with premium cushioning to ensure it arrives safely. We offer several shipping tiers including expedited options for last-minute holiday gifting.
Do you offer returns on holiday decor?
Yes, we accept returns on unused items in their original packaging within 30 days of purchase. Please note that seasonal items must be returned before the holiday date to be eligible for a full refund.
How can I verify the authenticity of a Radko ornament?
Every authentic Christopher Radko ornament features the gold Radko charm and the trademarked star-shaped crown. Additionally, new ornaments are shipped in official branded packaging with a certificate of authenticity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through our financing partners.